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  Employment Opportunities with Northwest Communications

If you are looking for a challenging career in a fast track industry, Northwest Communications is the place for you! Northwest employees strive to stay on top of new technology and processes, which gives us the competitive advantage to be successful. At Northwest, we are looking for innovative, passionate people to help us continue to grow our business. Working as a team, we pride ourselves in giving our customers expert advice and technical service on a continuing basis. If you have a drive to succeed and can enhance the team at Northwest, we invite you to send us your resume today!
Northwest Communications is an equal opportunity employer.


Web Specialist

This individual will be responsible for maintaining websites for customers on a daily basis as well as maintaining Northwest websites.

Knowledge, Skills, and Abilities:

  • Superior knowledge of current web-design and electronic media trends and techniques
  • Working knowledge Photoshop and Dreamweaver applications
  • Working knowledge of HTML, XHTML, DHTML, JavaScript, CSS and web authoring tools. Formal training and/or certification a plus
  • Experience with implementing, managing, and designing websites
  • Experience with cross-browser issues (IE, Firefox, Safari, Opera, etc.)
  • Knowledge of PHP and Drupal a plus
  • Communicate effectively with clients
  • Mature understanding of design principles such as layout, color, typography, and information design
  • Must be a strong self-starter and able to work independently
  • Other duties as assigned

Education and Experience:

One or two years of web design experience or equivalent combination of education and experience. Advanced coursework in graphic and web design preferred.

Technical Support Representative (Internet Connectivity)

Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling / reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

Duties and Tasks/Essential Functions:

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, and more;
  • Research required information using available resources;
  • Follow standard processes and procedures including using customer software Connectwise.
  • Identify and escalate priority issues per Client specifications;
  • Redirect problems to appropriate resource;
  • Accurately process and record call transactions using a computer and designated tracking software;
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
  • Organize ideas and communicate oral messages appropriate to listeners and situations;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes and updates

Skill and Knowledge Qualifications:

  • Proper phone etiquette;
  • Ability to speak and write clearly and accurately;
  • Demonstrated proficiency in typing and grammar;
  • Knowledge of relevant software computer applications and equipment;
  • Knowledge of customer service principles and practices;
  • Effective listening skills;
  • Willingness to co-operate with others and work to the greater good;
  • Multi-tasking capabilities;
  • Weekend working availability on a Saturday or Sunday

Direct/Indirect Sales

We are looking for a talented and motivated Inside Sales Representative that thrives in a quick sales cycle environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, in-person customer contact, generating interest, and qualifying prospects and closing sales. This position includes an excellent full-time benefit package and is located at our Havelock office

Network Technician

Under general supervision, identify, troubleshoot and resolve problems encountered by users of various servers, desktop systems, network Internet and other computer technology; troubleshoot and solve local-area network problems; provide technical support to end-users regarding computer hardware and software; install, test, certify and troubleshoot networking cabling systems; install configured network equipment; provides technical expertise to end-users regarding optimal set-up for software, hardware and network use; install, configure, monitor and troubleshoot a wide range of network and data communications software and hardware; train users in various software applications and network-related procedures; and perform related work as required.

Benefits / How to Apply

All full-time positions include an excellent full-time benefit package; some benefits associated with part-time positions.

Please mail your resume to:

Northwest Communications
Attn: Human Resources
844 Wood Street
Havelock, IA 50546
or email to hr@ncn.net

Please reference position(s) you are interested in when applying.

Call 712-776-2222 for an application, stop by the office to pick one up, or download one here.


We accept applications on a continual basis in the following areas:

. Technical Support Specialists
. Computer/Networking Technicians

. Accountants
. Sales Consultants

All full-time positions include an excellent full-time benefit package.

Please mail your resume, application and salary history to:

Northwest Communications
Attn: Human Resources
844 Wood Street
Havelock, IA 50546
or email to hr@ncn.net

Call 712-776-2222 for an application, stop by the office to pick one up, or download one here.


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