It has come to our attention that some of our clients with Windows 7 Professional PC’s are currently experiencing an issue while trying to install the latest updates from Microsoft. Northwest would like to notify both our managed clients and regular clients of the issue and give some suggestions for fixing the problem.
The current situation is that the PC tries to install one or more updates and then fails installation of the updates. Updates are then rolled back and the computer restarts. This whole process can take as long as an hour to complete. The computer, if restarted, may try this whole process over again due to the failed update and then will fail again. In the event that the computer begins this process. PLEASE DO NOT POWER OFF THE MACHINE. ALLOW IT TO COMPLETE THE ROLL BACK AND POWER ON ITSELF.
Any clients who are having this problem are advised to follow the instructions below to fix the issue, or contact us for help if needed. As always Northwest appreciates your patronage and we look forward to serving you!
1. Right click the Taskbar > Properties > Taskbar Tab > Customize.
2. Tick the box that says “Always show all icons and notifications on the taksbar” > OK.
3. Retry your Windows updates.